Last updated: August 2026
1. Overview
This policy covers refunds for both client engagements and our own products (Sellsull, Posmus, Chatmili, Sellwha, Pixelmili, and HRMFY). We want you to be confident in what you're paying for — if something's wrong, talk to us first.
2. Client Engagements
Refunds for custom development work are handled per the terms of the signed project agreement. As a general rule, work already delivered and accepted is non-refundable; unstarted, prepaid work can be refunded on request.
3. Product Subscriptions
For our SaaS products, refund eligibility depends on the specific product's plan terms at the time of purchase. Unused portions of an annual plan may be eligible for a prorated refund within 14 days of the charge.
4. Non-Refundable Circumstances
Fees for work already completed and delivered.
Third-party costs already incurred on your behalf (domains, hosting, licenses, etc.).
Requests made after the applicable refund window has passed.
5. How to Request a Refund
Email [email protected] with your project or account details and the reason for the request. We review every request individually rather than applying a rigid formula.
6. Processing Time
Approved refunds are processed within 5–10 business days, though your bank or payment provider may take longer to reflect the funds.
7. Contact
Questions about a charge? Email [email protected].